To check account balance, press one.
To make a payment, press two.
To spend hours trying to get in contact with a customer service representative, stay on the line.
We all know how difficult it can be to resolve an issue with big conglomerate companies, typically in the phone service or air travel industries. In fact, Forbes named cable, internet providers, wireless phone service providers, healthcare, and the airline industry as the Top 5 Industries Most Hated By Customers. Unfortunately, the questions we need answered by these companies are usually very pressing, pecuniary matters. We’ve never thought “wow, I’d really like to talk to a machine about this” when calling a service line.
At CTTC, we do things differently. When you call our office, you’ll speak to a living, breathing human being. Under no circumstance will you ever receive an automated message. Better still, our service representatives are 100% local to Central Texas, meaning we understand the barriers and needs of our rural residents. We know the inconvenience of losing service between towns, the difficulty of finding a connection when away from your home, and the annoyance of calls dropping with unreliable service.
CTTC’s customer service is reliant on four pillars – we strive to give you a convenient, personalized, proactive, and competent experience. Cutting out the automated middleman makes getting to the root of your problem quicker and easier. Throughout your customer journey, our representatives get to know you at every step. We make notes in our system of specific needs, past issues, and personal anecdotes for each and every customer. We want to get to know you to proactively solve problems. And each CTTC employee undergoes extensive training to know how to best approach your needs. With all this in mind, we are proud to offer a superior level of customer care, unmatched by our multinational counterparts.
Our service plans will not lock you into long-term contracts, leaving our customers in complete control. We allow you the freedom to search for the best deals and find the service plan best suited to you. Despite not locking customers into long-term contracts, don’t be surprised if you fall in love with our service! If you’ve been burned by service providers in the past, eliminate the risk and give CTTC a call.
For decades, rural America has suffered from a digital divide in broadband access. As small Texas towns grow, so does our need for internet access. CTTC believes our rural communities deserve the best technology available, which is why we offer high-speed fiber internet to 18 different service areas. As our towns develop, service needs adapt. With our headquarters in Goldthwaite, we keep up with this evolution of service needs and advancements in telecommunication.